The tenant call becomes a work order on the unit, with an access window, a vendor and the history of the last time it leaked. The owner update is drafted and held.
30 days free. No card to start.
Property management and leasing teams.
Marisol in 17 says the leak is back under the kitchen sink, get RapidRooter out two to four tomorrow, and tell the owner if it runs over three hundred.
Pick who you are. The workspace opens as that person, on this trade, with data that looks like a Tuesday rather than a slide.
How many people will actually open Rillo? Everyone who does needs a seat. Somebody you give a view of one record is a collaborator and is not billed.
The rent ledger and the signed lease are not on this screen, nothing syncs to your accounting system, and there is no tenant portal and no listing syndication.
How many days has 204 been sitting now?
What changes for somebody else: Maintenance sees what is holding 204.
The owner’s email asks four questions: why is 204 still vacant, what happened with the leak in 17, did the renewal go out on 12, and where is my statement. The answers live in a leasing agent’s inbox, a maintenance vendor’s voicemail, a spreadsheet named FINAL-v3 and the accounting system, in that order, and assembling them takes the afternoon the team was going to spend actually leasing 204.
The property holds units, the unit holds the tenant and the lease, and the history of all three stays put when the tenant changes. The unit that has turned four times in three years is a fact you can see, which is usually a question about the unit, not the tenants.
Notice, move-out, make-ready, listed, shown, applied, leased. A vacancy has a state and a day count instead of a date in somebody’s head, and the make-ready that stalls at day nine is visible at day nine, not at the owner email.
A tenant report becomes a work order against the unit: assigned, scheduled, done, with photos and the invoice amount on the record afterwards. The leak in 17 has a paper trail the next leak in 17 will be grateful for.
Vacancy days, the work order trail, the renewal status and the last conversation all hang on the unit, so the Friday owner email is a read-off with dates in it rather than an afternoon of investigation.
Unit 204 is at day twelve: make-ready finished Tuesday, listed Wednesday, two showings booked. The units are ranked by days vacant and rent at stake, so the leasing effort lands where the money is bleeding, not where the loudest owner is calling.
The tenant’s message becomes a work order on unit 17, assigned to the plumber with the photos attached, scheduled for tomorrow’s window, tenant notified. Nothing about it lives in a voicemail, and when the owner asks in June, the answer is on the record.
Every lease expiring inside sixty days is a list with the current rent, the file history and a drafted offer. The renewals go out on schedule, which is the single cheapest vacancy prevention a portfolio has, and the ones that decline start their turn sequence early.
Vacant days on 204, the closed work order on 17, the renewal signed on 12, and a note that the statement comes from accounting as always. Read off the records, sent with dates in it, and the afternoon goes to showings instead of archaeology.
Rillo Property understands these as things, not as text in a note. Your company can call them whatever it calls them and Rillo will follow, because the name is a label and the meaning underneath it does not move.
Rillo knows the difference between the jobs people do here. What somebody is allowed to see and change is a separate question, set by whoever runs the company.
Thirty days free and no card to start. If you have not added one by day 31 the workspace pauses rather than billing you, and nothing is deleted.
One team on one portfolio, leasing and maintenance in the same place.
Start on Portfolio teamTeam on your invoice
More than one portfolio, with shared unit records and maintenance approvals.
Start on Property operationsBusiness on your invoice
Several portfolios, owner governance, or an accounting system to integrate.
Rillo prepares customer facing work and holds it. It does not loosen on a bigger plan, and there is no setting that turns it off.
Every action the assistant takes is written down with what was said, so a record that looks wrong can be traced to the sentence it came from.
Your browser does the transcription. Rillo never receives the recording, only the text you can see.
Export what is in there whenever you want. A workspace you cannot leave is a workspace you cannot properly try.
No screen yet for the tenant, the lease or a payment as its own record. No trust accounting, owner statements or bank sync. No tenant portal. No listing syndication. No resident matching, and the reason is written down in fit.js.
Rent ledgers, owner statements and trust accounts live in your accounting system, where the auditor expects them. There is no sync yet, and the handoff is export. Rillo is the operational memory around the units, not the books.
Tenants reach you the way they do today, and listings go to the ILSs the way they go today. What Rillo fixes is what happens after the message arrives: nothing reported falls between an inbox and a voicemail again.
Renewal offers, follow ups and tenant notices are drafted and wait. A late notice is a legal document in most states, which is exactly why no software should send one on its own, and this one will not.
If one of these is the reason you need a CRM, Rillo is not ready for you yet, and it is cheaper for everyone that this page says so instead of the demo.
No. Trust accounting, owner statements, the bank feed, the tenant portal and listing syndication all stay there. Rillo holds the unit, what is open on it, the maintenance request with its access window, and the vendor assigned to it.
You say what they said. The request, the unit, the access window and the vendor are written from that, and the owner update is drafted and held until you send it.
There is no screen yet for the tenant, the lease or a payment as its own record, no trust accounting or bank sync, no tenant portal, and no resident matching. The reason there is no matching is written down rather than left as a gap.
Leases inside the notice window are carried on the record and surface as work. What is on the record is what somebody entered, not a feed from anywhere.
Seats. Everybody who opens Rillo needs one; an owner you give a view of one unit is a collaborator and is not billed.
Yes, whenever you want. Units, open requests and the vendors assigned to them come out together, and so do the owner updates you sent.
Open the workspace and look at it first. If it does not look like your work, nothing further down this page will change that.
30 days free. No card to start.