Terms of Service

What the service is

• Who you are dealing with. Rillo is made by Rillo LLC, in Phoenix, Arizona.
• What you get. Software you reach in a browser: Connect for the people you meet, Shops for the counter, and the CRM for the team that sells. One login across all three. Rillo runs it and keeps it running; you do not install or host anything.
• What is not on yet says so. A feature that is not on yet says so, or is not shown at all, and is not promised to you.
• 18 and over. Rillo is for people 18 and over.
• Texts. The SMS Terms below and the SMS terms page say who texts, how often, and how to stop.

The trial, the plans and the bill

• The CRM's trial. Thirty days free and no card to start. If you have not chosen a plan by day 31 the workspace pauses rather than billing you, and nothing is deleted.
• Shops' free month. 30 days free. Add your card in Shop settings before your 30 days end. Setup and website build: $199 for the first location, $99 for each added one. It pays to build and set up your one-page website, booking page and menu. The visit itself is free. Charged after your 30 free days. Cancel in the free days and nothing is charged. Free when you pay yearly.
• The plans. Priced per seat per month, in US dollars, at the numbers on the pricing page. Yearly is paid once a year. Connect is free and stays free. Enterprise is arranged with a person. Shops has its own prices on its own page.
• A seat is a person who opens Rillo. Someone you share a record with and who never signs in is not a seat and is not billed.
• Founding shops. The first 20 shops keep their price for life: the price they signed up at stays for as long as they stay on Rillo Shops. The lock ends if the shop cancels. If a card payment fails, the shop has thirty days to put a working card in before the lock ends.
• The price you agreed to is the price. If Rillo changes what a plan costs, you are told before it reaches your bill, and you can leave rather than pay it.

Websites

• One page comes with Shops. Every Rillo Shops plan includes a one-page website. A bigger site is a one-time order, paid when you order it, at the prices on the Shops page.
• Refunds on a website order. A full refund until work on the site starts. Half, if you cancel while it is being built. None once it is delivered.
• Your site is yours. Any website we build is yours outright. If you leave, you keep your site and your domain. Small content edits are included while you are on Rillo Shops.

Fair use: no AI credits

• The work is included. Talking after a call, the record, the drafts, Capture, the briefs, asking Rillo about your own book: included, with no credits. Rillo does not sell AI credits, and there is no meter on that work.
• Outside research has a daily limit. Enrichment and research pull from paid third-party sources, so they have a daily allowance, set high enough that normal use never reaches it.
• Past the allowance the research is refused, never billed. There is no overage rate on it. If you keep reaching it, email Rillo support and you will be moved to the right plan. See fair use.
• Texting is different. Texting has a monthly allowance, and each text past it has a price. Both are on the pricing page.

Cancelling and refunds

• Cancel any time. From the billing controls in your own account, without asking anyone. There is no term to serve out and no cancellation fee.
• When you cancel, the plan runs to the end of the period you have paid for. Then you can export your data, and we delete it.
• If Rillo got a bill wrong, Rillo fixes it. Write to Rillo support with the invoice and a person will look at it.

Your content, and what you may not do

• You own what you put in. Rillo needs only the permission to store it, show it to you and the people you invite, and do the work you asked for with it. Rillo claims nothing else and takes no ownership.
• You are responsible for what you put in. Have the right to hold it, and the right to contact the people in it. Rillo gives you the tools; it does not consent on your customers' behalf.
• Do not use Rillo to break the law or to harass anyone. That includes bulk messaging people who have not agreed to hear from you, and it includes using Rillo to do anything to another person's account that you would not do to your own.
• Text only people who said yes. If you text your customers through Rillo, text only those who agreed to texts from your business. Never buy or rent a list of numbers, and stop when someone replies STOP.
• Do not resell it or attack it. No reselling access, no reverse engineering, no probing, scraping or overloading the service. A security problem found in good faith should be sent to Rillo support, and you are welcome to send one.
• An account can be closed for this. Rillo may suspend or close an account that does the above, and will say why. Your export is still yours.

What Rillo does not promise

• Software has faults and services have outages. Rillo is provided as it is. There is no uptime guarantee sold with these plans, and no warranty that it will never be unavailable or never be wrong.
• No promised ranking or result. Rillo helps a shop get found and a team sell. It does not promise a ranking, on Google or anywhere else, or any number of customers, calls or sales, and there is no refund tied to a result.
• Check what you send. A draft is a draft. Rillo asks before it sends anything it writes for you; messages you switch on, like booking confirmations, send on their own. You are responsible for what is sent.
• The limit of what Rillo owes you. If something goes wrong, what Rillo owes you is capped at what you paid in the twelve months before it, and Rillo is not liable for lost profit or lost business. That is the deal at this price; a company that needs more than that should say so before buying.
• Keep your own copy. Rillo keeps backups, and you can still export everything whenever you like. Both, not either.

SMS Terms

• The program. The program name is Rillo, run by Rillo LLC.
• What Rillo texts. Sign-in codes, account and billing alerts, reminders for a scheduled demo or setup visit, and replies from Rillo support.
• Only with your yes. You get texts only if you tick an unchecked box to agree. The box is never ticked for you.
• Message frequency varies. It depends on what you do: a sign-in sends one code, a scheduled visit sends its reminders.
• Message and data rates may apply. Your mobile carrier's plan decides that.
• Stop, start and help. Reply STOP to stop, START to start again, HELP for help.
• Help. Email support@rilloapp.com or call 520-503-5030.
• Carriers. Carriers are not liable for delayed or undelivered messages.
• Full details. The full SMS terms are at https://rilloapp.com/sms-terms.

Changes, and the law that applies

• If these terms change. The date at the bottom of this page changes with them. Account owners are emailed before a change takes effect, never after.
• A new use of your data needs a new yes. A material change in how Rillo uses your data does not apply to your data until you agree to it.
• If Rillo is sold or merges. Your data moves to the company that takes Rillo on, under the same promises as these terms and the privacy page, and account owners are told before it moves.
• Passing these terms on. Rillo may pass these terms to a company that takes over Rillo or its business, under the same promises, with notice to you. You may pass your account on only with Rillo's yes in writing, or to a company that takes over your business.
• Governing law. These terms are governed by the laws of the State of Arizona, and a dispute belongs in the courts of Maricopa County, Arizona.

Last updated 15 October 2026. Rillo LLC, Phoenix, Arizona. Legal notices to Rillo legal notices; account questions to Rillo support. See also privacy, the SMS terms and trust and security.